The effects of organizational communication and commitment on organizational identification: A sectoral comparison

Abstract

This study examines the effects of organizational communication and commitment on organizational identification. We draw samples from organizations operating in service and manufacturing industries. In the analysis, career communication is found to be related significantly to organizational identification in the service industry, while task communication is related significantly to organizational identification in the manufacturing industry. The results also suggest that affective commitment, when combined with organizational communication and identification, fully mediates the relationship between organizational communication and employees' identification with the organization. This study has also some conclusions about the roles of organizational communication and commitment in fostering organizational identification. © 2018 Elsevier B.V., All rights reserved.