Analyzing an After-Sales Service Process Using Object-Centric Process Mining: A Case Study

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dc.contributor.authorPark, Gyunam
dc.contributor.authorAydin, Sevde
dc.contributor.authorUgur, Cuneyt
dc.contributor.authorvan der Aalst, Wil M. P.
dc.date.accessioned2025-10-29T11:33:33Z
dc.date.issued2024
dc.departmentGebze Teknik Üniversitesi
dc.description5th International Conference on Process Mining (ICPM) -- OCT 23-27, 2023 -- Rome, ITALY
dc.description.abstractProcess mining, a technique turning event data into business process insights, has traditionally operated on the assumption that each event corresponds to a singular case or object. However, many real-world processes are intertwined with multiple objects, making them object-centric. This paper focuses on the emerging domain of object-centric process mining, highlighting its potential yet underexplored benefits in actual operational scenarios. Through an in-depth case study of Borusan Cat's after-sales service process, this study emphasizes the capability of object-centric process mining to capture entangled business process details. Utilizing an event log of approximately 65,000 events, our analysis underscores the importance of embracing this paradigm for richer business insights and enhanced operational improvements.
dc.description.sponsorshipAlexander von Humboldt (AvH) Stiftung
dc.description.sponsorshipThe authors would like to thank the Alexander von Humboldt (AvH) Stiftung for funding this research.
dc.identifier.doi10.1007/978-3-031-56107-8_31
dc.identifier.endpage418
dc.identifier.isbn978-3-031-56106-1
dc.identifier.isbn978-3-031-56107-8
dc.identifier.issn1865-1348
dc.identifier.issn1865-1356
dc.identifier.scopus2-s2.0-85192171151
dc.identifier.scopusqualityQ3
dc.identifier.startpage406
dc.identifier.urihttps://doi.org/10.1007/978-3-031-56107-8_31
dc.identifier.urihttps://hdl.handle.net/20.500.14854/12458
dc.identifier.volume503
dc.identifier.wosWOS:001267849000032
dc.identifier.wosqualityN/A
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherSpringer International Publishing Ag
dc.relation.ispartofProcess Mining Workshops, Icpm 2023
dc.relation.publicationcategoryKonferans Öğesi - Uluslararası - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_WOS_20251020
dc.subjectObject-Centric Process Mining
dc.subjectCase Study
dc.subjectAfter-Sales Service Process
dc.titleAnalyzing an After-Sales Service Process Using Object-Centric Process Mining: A Case Study
dc.typeConference Object

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