The Mediating Effect of Uncertainty on the Impact of Information Technologies, Agility and Integration on Operational and Financial Performance

Abstract

The aim of the research is to draw attention to the integration of rapidly developing and changing information technologies into supply chain management and to test the dimensions of integration and agility. In addition, it is to analyze the effects on the performance of the enterprises and to make concrete suggestions according to the results obtained. For this purpose, the main mass of the research, which was conducted by applying a literature review, face-to-face interview, and a two-stage questionnaire, consisted of managers working in medium and large-scale enterprises operating in Istanbul. In research in supply chain management; The effects of information technologies, integration and agility on operational and financial performance are analyzed. In addition, the moderator effect of demand and technological uncertainty between integration and agility variables and operational performance has been examined. The reliability and validity analyzes of the research variables were examined using explanatory factor analysis and confirmatory factor analysis. Research hypotheses were tested using correlation analysis and structural equation modeling (path analysis). Based on the data obtained, there is a significant relationship between the other variables except for the information technologies and integration variables; It has been concluded that uncertainty creates a moderator effect only with its technological dimension.