The role of e-health in total quality management

Abstract

In a competitive environment, businesses seek ways to have competitive advantages against opponents. In this point, enhancing the quality of the products or services is the inevitable road for administrations. In particular, maintaining quality in the service sector is paramount to achieving success, through adding additional value such as E-health in total quality management. However, the key role of E-health in TQM implementation is not well explored in the extant literature. Technologies and applications utilized by E-health bear a strong promise to enhance total quality standards, after all. Although total quality management attracts a lot of attention in recent years, few studies are available on its relations to E-health in the service sector. This chapter investigates the impact of E-health on total quality management. © 2023 Elsevier B.V., All rights reserved.