AN INVESTIGATION OF THE IMPACT OF THE CONCEPT OF SOCIETY 5.0 ON TOTAL QUALITY MANAGEMENT: THE FUTURE OF HUMAN-ORIENTED TECHNOLOGY STUDIES "SOCIAL QUALITY"

Abstract

The Industrial Revolution, which started with the invention of the steam machine in 1778 by James Watt, brought along the 4th and 5th Industrial Revolutions with the development of information and communication technologies in the 21st century. With the 4th Industrial Revolution announced by Germany in 2011; The idea of integrating industrial processes with information communication technologies, IoT, sensors, artificial intelligence, and robotic solutions has changed with the Society 5.0 concept announced by Japan in 2016. The most important aspect of the Society 5.0 concept that distinguishes it from the Industry 4.0 concept is; The concept of Society 5.0 puts human and human needs at its focal point. The concept of Total Quality Management (TQM) is a management philosophy that has played an important role in the development of many countries in the world, especially Japan and America, and the industrial sector since the second half of the 20th century However, as in every approach and system, TQM has been affected by the changes in both technology and the business world over time. The developments experienced caused the restructuring of TQM. Within the scope of this study, a theoretical study was carried out on what kind of effects Society 5.0 might have on TQM strategies and the concept of Social Quality have introduced. © 2022 Elsevier B.V., All rights reserved.