Teleworking Sentiments on X: Navigating the Shift from the Digital Advancement Era to a Post-COVID World

Abstract

This research focuses on the use of digital technologies and platforms to give a detailed evaluation of the potential and problems connected with teleworking during the COVID-19 period. We gained insights into the teleworking experience by using user-generated content (UGC) from X (n = 216,485) and used data mining methods such as sentiment analysis, topic modeling, and textual analysis. Based on our research, we determined that there are a total of 12 opportunities and four challenges that are associated with the use of technological advancements and online platforms. We discovered that people had a generally favorable attitude toward environmental advantages, work-life balance, productivity, flexible work arrangements, the future of work, and remote collaboration technologies. On the other hand, issues pertaining to mental health, time management, regulations regarding remote work, company culture, and social advantages were seen unfavorably. It turned out that technology was an uncontroversial subject. This study fills a research vacuum and gives useful insights into the teleworking scene during the COVID-19 period by identifying key themes and investigating the attitudes of users.