Relationships among total quality management practices: An empirical study in Turkish Industry

Abstract

This study investigated the relationships between TQM practices and multiple performance measures using a cross-sectional survey methodology. We sent questionnaires to 750 randomly selected ISO 9001:2000 certified companies in different industries in the Marmara region of Turkey in 2005 and 2010, obtaining 486 usable questionnaires for a response rate of 64.8%. After confirming the validity and reliability of the latent variables, we tested the model and the hypotheses using structural equation modeling. The measurement and structural models fit the data satisfactorily. The study shows interdependency and interaction between TQM practices and performance. © RAMS Consultants. © 2024 Elsevier B.V., All rights reserved.